How can we help?

Sign in and open Your orders, then tap the order. You'll see where it is right now (for example, "We're collecting your items from the brand" or "Your order is out for delivery"), the expected delivery date, and a link to follow the parcel on the delivery partner's own site. The page updates by itself.

Usually, yes. For most brands, our rider collects your pieces, we check them at our hub and pack your whole order into one parcel. A few brands still send their part themselves, and the order page shows those separately.

It depends on where you live. Your delivery dates are shown at checkout and on your order page.

Open the order. If you see Cancel items, you can cancel some or all of your pieces while the brand still has them, and the refund is worked out straight away. If you don't see it, raise a support request and we'll cancel the order for you if it hasn't shipped yet. If you started an online payment but didn't finish it, you can cancel the whole order from the order page.

Open the order and tap "I didn't receive this" on the parcel within 3 days of delivery. Tell us what happened, and our team will look into it with the delivery partner.

Cash on delivery or online. Checkout shows the online options available to you. Cash on delivery adds a small handling fee, which you'll see before you place the order.

There are two reasons this can happen. The coupon you applied may only work with online payment, or there have been 2 refused deliveries on your account or phone number in the last year. You can still pay online.

Open the order. If the payment wasn't completed, you can try again with Resume payment or cancel the order. If money left your wallet but the order still shows unpaid, raise a support request with the order number.

You get a refund when you cancel pieces, when a brand can't supply an item, when a piece fails our quality check at the hub, or when the delivery partner loses or damages your parcel. The order page shows each refund, why it happened and how the money is coming back.

For cash on delivery, the amount is simply taken off what you pay the rider. For eSewa payments, we'll ask you for a refund account (eSewa, Khalti or bank) on the order page, and our team sends the money there.

Raise a support request with your order number and photos, and we'll tell you what we can do. The full rules are in our return and refund policy.

Thrift pieces are secondhand or one-of-a-kind. Each one shows a condition rating (like new, good or fair) and a note from the seller, and we ask you to confirm you know it's secondhand before you buy.

Only shoppers who have received the product. That's why every review carries a Verified purchase badge.

Yes. You can browse without an account, but checking out, saving pieces and following your orders all need a verified email.

Sign in, open Settings, then Security, and use Change password. If you're locked out, use Forgot password on the sign-in screen.

A real person who shares outfit photos, tags the pieces and earns a commission when a look leads to a sale. Create an account, then apply from your dashboard.

A commission becomes ready to withdraw 7 days after the order is delivered. You then request a withdrawal to your verified bank account from Earnings.

Any commission that hasn't been paid out yet is removed when the order is cancelled, refunded or returned.

Listing is free. Outfiqe takes a commission on each completed sale, based on the price of the piece.

In most areas, we do. Our rider collects ready orders from your pickup location. Your Orders page shows if any order needs to be sent by you instead.

Your earnings become available 7 days after delivery, and you can then withdraw them to your verified brand bank account from your wallet.